Get Proofly (“Proofly,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit getproofly.org (the “Website”), contact us, sign up for our services, or otherwise interact with Proofly.
By using our Website or services, you acknowledge the practices described in this Privacy Policy.
1. Information We Collect
We may collect information directly from you, automatically when you use our Website, and from our business customers or service providers.
Information You Provide to Us
Depending on how you interact with Proofly, we may collect:
Name
Business name
Email address
Phone number
Mailing or business address
Account and login information
Billing and transaction information
Communications you send to us
Information submitted through forms, surveys, support requests, or scheduling tools
Marketing and communication preferences
Any other information you voluntarily provide
Information We Collect Automatically
When you visit our Website or use our services, we and our service providers may automatically collect certain information, including:
IP address
Browser type
Device type
Operating system
Pages viewed
Referring and exit pages
Date and time of visits
Website interactions
Cookie and similar technology information
We may use cookies, pixels, analytics tools, and similar technologies to operate the Website, understand how visitors use it, improve performance, and measure the effectiveness of our marketing.
Information Processed on Behalf of Our Business Customers
Proofly provides reputation management, review automation, customer communication, and related services to businesses.
In providing these services, we may process information supplied by our business customers about their customers or contacts, including:
Names
Email addresses
Phone numbers
Transaction or service information
Appointment or customer interaction information
Review requests
Review responses
Feedback
Communication history
When we process this information on behalf of a business customer, that business is generally responsible for determining why and how the information is collected and used. Proofly processes the information as necessary to provide the requested services and according to our agreements with that business.
If you are a customer of a business that uses Proofly and have questions about how that business uses your information, you should contact the business directly.
2. How We Use Information
We may use personal information to:
Provide, operate, maintain, and improve our Website and services
Create and manage customer accounts
Process subscriptions, payments, and transactions
Provide customer support
Communicate with you about your account or requested services
Send appointment reminders, service notifications, account updates, and other transactional communications
Send marketing and promotional communications when permitted by law and based on your communication preferences
Automate review requests and related customer communications on behalf of our business customers
Integrate our services with customer relationship management systems, Google Business Profiles, and other third-party platforms
Analyze Website usage and service performance
Prevent fraud, misuse, security incidents, and other harmful activity
Enforce our agreements and policies
Comply with legal obligations
Protect the rights, safety, and property of Proofly, our customers, and others
Carry out other purposes disclosed to you at the time information is collected
3. SMS and Text Message Communications
When you provide your phone number and separately consent to receive text messages, Proofly may send you communications consistent with the consent you provided.
These communications may include:
Account notifications
Appointment reminders
Service-related messages
Order or transaction updates
Customer support communications
Marketing or promotional messages, when you have separately agreed to receive them
Message frequency may vary. Message and data rates may apply.
You may opt out of text messages at any time by replying STOP. You may reply HELP for assistance.
Consent to receive marketing text messages is not a condition of purchasing any product or service.
Mobile information will not be shared with third parties or affiliates for their own marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with third parties for their own marketing purposes.
We may share information with vendors and service providers that help us deliver text messages and operate our communication systems, but only as necessary to provide those services.
4. Email Communications
We may send you transactional, service-related, or marketing emails.
You may unsubscribe from marketing emails by using the unsubscribe link included in the email. Even after unsubscribing from marketing communications, we may continue to send necessary transactional or service-related messages.
5. How We Disclose Information
We may disclose personal information in the following circumstances:
Service Providers
We may provide information to third-party vendors and service providers that perform services on our behalf, such as:
Website hosting
Customer relationship management
Email delivery
SMS and telecommunications
Payment processing
Analytics
Cloud storage
Customer support
Automation and integration services
Security and fraud prevention
These providers are permitted to use information only as necessary to provide services to us, subject to their contractual and legal obligations.
Business Integrations
At your direction, we may connect Proofly with third-party services or platforms, including customer relationship management systems, scheduling platforms, payment systems, and Google Business Profile-related services.
Information transmitted to or received from those services may also be governed by the privacy policies and terms of those third parties.
Legal and Safety Reasons
We may disclose information when we reasonably believe disclosure is necessary to:
Comply with applicable laws, regulations, legal processes, or government requests
Enforce our agreements and policies
Investigate fraud, abuse, security incidents, or illegal activity
Protect the rights, property, or safety of Proofly, our users, or others
Business Transfers
If Proofly is involved in a merger, acquisition, financing, restructuring, bankruptcy, sale of assets, or similar business transaction, personal information may be transferred as part of that transaction.
6. Sale or Sharing of Personal Information
Proofly does not sell personal information in exchange for money.
We also do not knowingly sell or provide mobile phone numbers, SMS consent records, or text messaging opt-in information to third parties for their own marketing purposes.
Certain website analytics, advertising, or tracking technologies may be considered a “sale” or “sharing” of personal information under some state privacy laws, depending on how those terms are defined and how the technology is used.
Where required by applicable law, we will provide legally required privacy choices or opt-out mechanisms.
7. Cookies and Similar Technologies
We may use cookies and similar technologies to:
Keep the Website functioning properly
Remember preferences
Understand Website traffic and usage
Improve our Website and services
Measure marketing performance
Detect and prevent fraud or security threats
You may be able to control cookies through your browser settings. Disabling certain cookies may affect the functionality of the Website.
Some browsers also offer privacy signals or settings. Our response to these signals may depend on applicable law and the technologies used on our Website.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including to:
Provide our services
Maintain business and transaction records
Fulfill contractual obligations
Resolve disputes
Prevent fraud and abuse
Comply with legal and regulatory requirements
The specific retention period may depend on the type of information, why it was collected, our contractual obligations, and applicable law.
Information processed on behalf of a business customer may be retained according to our agreement with that customer and the customer's instructions.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure.
However, no method of transmission over the Internet or electronic storage system is completely secure. Therefore, we cannot guarantee absolute security.
10. Your Privacy Rights
Depending on where you live and applicable law, you may have certain rights regarding your personal information, including the right to:
Request access to personal information we maintain about you
Request correction of inaccurate personal information
Request deletion of personal information
Request information about how your personal information is collected, used, or disclosed
Opt out of certain uses of personal information where required by law
Withdraw consent where processing is based on consent
Appeal a decision regarding a privacy request where applicable
Receive equal service and pricing and not be discriminated against for exercising applicable privacy rights
These rights are subject to applicable legal exceptions and limitations.
To submit a privacy request, contact us using the information in the Contact Us section below.
We may need to verify your identity before completing certain requests.
11. California Privacy Rights
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (“CCPA”), when the law applies.
These rights may include the right to:
Know what categories and specific pieces of personal information are collected
Know the sources from which personal information is collected
Know the business or commercial purposes for collecting, using, selling, or sharing personal information
Know the categories of third parties to whom personal information is disclosed
Request deletion of personal information
Request correction of inaccurate personal information
Opt out of the sale or sharing of personal information, where applicable
Limit certain uses of sensitive personal information, where applicable
Exercise privacy rights without unlawful discrimination
We do not sell personal information for monetary compensation.
To exercise an applicable California privacy right, contact us using the information below. We may request information necessary to verify your identity and process your request.
An authorized agent may submit a request on your behalf where permitted by law. We may require proof that the agent is authorized to act for you.
12. Children’s Privacy
Our Website and services are intended for businesses and adults and are not directed to children under the age of 13.
We do not knowingly collect personal information directly from children under 13. If we learn that we have collected personal information from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.
13. Third-Party Websites and Services
Our Website and services may contain links to or integrations with third-party websites, platforms, or services.
We are not responsible for the privacy practices, security, or content of third parties. We encourage you to review the privacy policies of any third-party services you use.
14. International Visitors
Proofly is based in the United States. If you access our Website or services from outside the United States, your information may be transferred to, processed, and stored in the United States or other jurisdictions where our service providers operate.
Privacy laws in those jurisdictions may differ from the laws in your country.
15. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, business practices, technologies, or legal requirements.
When we make changes, we will update the “Last Updated” date at the top of this Privacy Policy. We encourage you to review this Privacy Policy periodically.
16. Contact Us
If you have questions about this Privacy Policy, our privacy practices, or would like to submit a privacy request, you may contact us through:
Get Proofly Website: getproofly.org Contact Page: getproofly.org/contact-3625 Email: [email protected]
For privacy-related requests, please include “Privacy Request” in the subject line or at the beginning of your message.
